English for Hotel Customer Service
This course helps learners develop necessary language and cultural context for working in a customer-facing role at a hotel. Through dialogues and real-world scenarios, learners practice functional phrases and vocabulary related to a number of customer service roles, with an emphasis on the hotel industry.
Courses for English Language Learners. The course is taught in English.
NRS Level (National Reporting System): High Beginner
BEST Plus® SPL (Student Performance Level): 3-4
Each unit is a collection of short lessons that are 3 minutes or fewer. Units usually take an hour to complete.
Unit 1: Defining and Recognizing Customer Service
Identify customer service components in simple, real-life scenarios. Recognize key terms related to customer service: provider, interaction, lasting relationship.
Unit 2: Customer Service Jobs and Industries
Name several jobs and industries where customer service is important. Label industries using job types. Express the job and industry of a person working in customer service, using a complete sentence.
Unit 3: Why and How Customer Service Benefits All
Listen to dialogues to hear examples of good/poor customer service in several scenarios.
Unit 4: Review of Units 1 to 3 in a Hotel Setting
Identify different jobs in a hotel setting. Name locations near the entrance of a hotel: Front desk, lobby, check-in, reception, concierge. Examine how good customer service benefits the hotel as a whole.