Problem-Solving Tech Issues
This collection of courses helps learners to build knowledge around using and problem-solving with digital tools in different areas of daily life, as well as develop strategies to find, use, and analyze reliable information from the internet and social media.
Learners can take Course 1 to learn foundational digital skills, then do Course 2, 3, 4, 5, 6 or 7 in any order!
Each unit is a collection of short lessons that are 3 minutes or fewer. Units usually take an hour or less to complete
Designed with reference to national and international digital skills frameworks competencies (Northstar, Essential Digital Skills UK, Google, GSMA Mobile Internet Skills Toolkit, TCALL: Texas A&M)
Unit 1: What do I do if my computer freezes? – English, Spanish
Troubleshoot a computer freeze by reviewing how to exit a program.
Unit 2: What do I do if my window disappears? – English, Spanish
Troubleshoot a disappearing window by reviewing how to navigate between windows and tabs.
Unit 3: What do I do if I forget my password?- English, Spanish
Troubleshoot a forgotten password, learn security questions best practices, and how to use password managers.
Unit 4: What do I do if I lose WiFi or internet connection?- English, Spanish
Troubleshoot WiFi connection issues by reviewing how to check your connection and using airplane mode.