English for Your Business
This course helps learners to develop the essential language and soft skills to run a business with confidence. Through real-world examples and activities, learners will practice polite language for customer service, solving customer problems, and more.
Courses for English Language Learners. The course is taught in English.
NRS Level (National Reporting System): High Beginner
BEST Plus® SPL (Student Performance Level): 3-4
Each unit is a collection of short lessons that are 3 minutes or fewer. Units usually take an hour to complete.
Unit 1: Customer Service
Ask for a customer’s order politely with the question “What would you like?” Respond to basic food service requests from customers. Use polite language to charge for services and break change.
Unit 2: Solving Customer Problems
Identify common words a customer might use to inform a vendor of a common dietary restriction. Respond to customer requests about dietary restrictions. Use polite language to make a request of a customer.