This course helps learners develop skills and knowledge to effectively communicate
with different people at work. Learners review phrases to use in different situations,
learn ways of asking for help/clarification, practice language to respond to and offer
feedback, and identify tips for staying calm to communicate in a professional setting.
- The course is available in English and Spanish.
- Aligns with workforce frameworks, such as Employability Skills Framework
- Each unit is a collection of short lessons that are 3 minutes or fewer. Units of
this course contain 15-20 lessons
Unit 1: Communicating with Coworkers
Identify professional phrases to use at work with coworkers. Identify and analyze
tips for staying calm to communicate with coworkers Convert “You statements” to “I
statements
Unit 2: Communicating with Your Boss
Identify and analyze tips for staying calm to communicate with supervisors. Use
language to ask for help/clarification when needed. Identify professional language
to respond to and offer feedback
Unit 3: Communicating with Customers
Identify professional phrases to use at work with customers. Convert confrontational
“You statements” to “I statements”