Communicating on the Job
This course helps learners develop skills and knowledge to effectively communicate with different people at work. Learners review phrases to use in different situations, learn ways of asking for help/clarification, practice language to respond to and offer feedback, and identify tips for staying calm to communicate in a professional setting.
The course is available in English and Spanish.
Aligns with workforce frameworks, such as Employability Skills Framework
Each unit is a collection of short lessons that are 3 minutes or fewer. Units of this course contain 15-20 lessons
Unit 1: Communicating with Coworkers
Identify professional phrases to use at work with coworkers. Identify and analyze tips for staying calm to communicate with coworkers Convert “You statements” to “I statements
Unit 2: Communicating with Your Boss
Identify and analyze tips for staying calm to communicate with supervisors. Use language to ask for help/clarification when needed. Identify professional language to respond to and offer feedback
Unit 3: Communicating with Customers
Identify professional phrases to use at work with customers. Convert confrontational “You statements” to “I statements”