This course helps learners develop language and skills to communicate more
effectively at work. Through dialogues and real-world scenarios, learners practice
functional phrases and vocabulary to communicate requests through email or
phone, give and receive feedback, and negotiate.
- Courses for English Language Learners. The course is taught in English.
- NRS Level (National Reporting System): High Beginner
- BEST Plus® SPL (Student Performance Level): 3-4
- Each unit is a collection of short lessons that are 3 minutes or fewer. Units usually take an hour to complete.
Unit 1: Making and Receiving Phone Calls
Identify themselves on a phone call using colloquial language. Make requests using
modals such as “Could I,” “May I,” and “I would like.” Select the correct colloquial phrase to continue phone conversations based on what was said.
Unit 2: Writing Basic Emails
Identify vocabulary to open and close an email. Make a request using email using
“Could you…” and “I wanted to…”
Unit 3: Receiving Feedback
Thank a manager or customer for feedback with set functional phrases (Thank you
for your feedback, thanks for letting me know). Use a phrasal verb to commit to
improving a skill (work on).
Unit 4: Giving Feedback
Use indirect language to give tactful feedback. Use modals (maybe, could) to make
suggestions. Form positive feedback using fixed phrases (I like how you/when you).