3h Total, DARI PASH, UKR, RUS
This course helps learners to develop the essential language and soft skills to run a
business with confidence. Through real-world examples and activities, learners will
practice polite language for customer service, solving customer problems, and more.
- Courses for English Language Learners. The course is taught in English.
- NRS Level (National Reporting System): High Beginner
- BEST Plus® SPL (Student Performance Level): 3-4
- Each unit is a collection of short lessons that are 3 minutes or fewer. Units usually take an hour to complete.
Unit 1: Customer Service
Ask for a customer’s order politely with the question “What would you like?”
Respond to basic food service requests from customers. Use polite language to
charge for services and break change.
Unit 2: Solving Customer Problems
Identify common words a customer might use to inform a vendor of a common
dietary restriction. Respond to customer requests about dietary restrictions. Use
polite language to make a request of a customer.